Return & Refund Policy

Thank you for shopping with Dnniakm.
We strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

📦 30-Day Return Policy:

You have 30 calendar days from the delivery date to return eligible items for a refund or exchange.
To qualify, your item must be unused, in the same condition you received it, and in its original packaging.

🔁 How to Initiate a Return:

  • Please contact us at contact@dnniakm.shop to start your return.

  • Include your order number, the item(s) you want to return, and the reason.

  • Our customer support team will provide a return authorization and instructions.

🚚 Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defective item or a mistake on our end.
We strongly recommend using a trackable shipping service to ensure safe delivery.

💰 Refund Processing:

Once your return is received and inspected, we will email you with approval or rejection of the refund.
If approved, a refund will be issued to your original payment method within a few business days (timing may vary by provider).

🔄 Exchanges:

To exchange an item, please follow the return steps and place a new order for the desired product.
Exchanges are treated as separate transactions from returns.

🛠️ Damaged or Defective Items:

If your item arrives damaged or defective, contact us immediately at contact@dnniakm.shop.
We will arrange a replacement or refund based on the issue.

📩 Contact Information:

For any questions or concerns regarding this policy, please reach out to us at:
contact@dnniakm.shop

⚠️ Policy Updates:

Dnniakm reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect once posted on our website.

Thank you for choosing Dnniakm.
We appreciate your trust in our products and are committed to providing outstanding customer service.