FAQ
📦 How do I track my order?
You can track your order through our Track Your Order page. Simply enter your tracking number to receive real-time updates on your shipment status.
💳 What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, AMEX, and digital payments like Apple Pay, Google Pay, and PayPal. We do not accept checks, money orders, debit cards, or cash on delivery.
🔐 How secure is my online order?
Your security is our priority. All transactions are protected with SSL encryption. Payment details are securely processed by our providers and never stored on our servers.
⏱️ When is my credit card charged?
Your credit card will be charged within 24 hours of placing your order.
💸 Can I use multiple discount codes in one order?
Unfortunately, discount codes cannot be combined, unless explicitly stated in the promotion’s terms.
📦 What if an item is missing from my order?
Please contact us right away at contact@dnniakm.shop with your order number, and we’ll resolve the issue promptly.
💱 Are there any exchange rates?
All transactions are in US Dollars (USD). If your card is in another currency, your bank will calculate the exchange rate at the time of processing.
🚫 How do I change or cancel my order?
Orders may be canceled within 1 hour. After that, if processing has begun, cancellations are not guaranteed.
Note: A 30% cancellation fee may apply due to transaction processing costs. Orders already packed or shipped cannot be canceled.
📍 Can I change my shipping address after placing an order?
Unfortunately, once an order is processed or shipped, the shipping address cannot be changed. Please make sure your address is correct before finalizing your purchase